We provide free standard domestic and international shipping within Australia.
Express delivery is available, and the cost of which will be calculated when delivery details are provided.
Jude uses Australia Post or TNT for your domestic or worldwide shipping. Once you order has been shipped, you will be issued with a tracking number.
We try to ensure the website stock levels are accurate and endeavor to ship all items within the specified period, but if for some reason we are unable to fulfill the order, you will be contacted within three business days to arrange a back order or refund.
Some garments are special order, and an approximate delivery time will be specified on the product page. If for some reason this time might vary, you will be notified within 3 business days.
All other garments will be shipped within 3-7 business days of order. If you require and urgent delivery, please contact us on firstname.lastname@example.org and we will try to accommodate your request.
All shipping prices are quoted in Australian dollars.
International deliveries can arrive between 5-10 business days from receipt of payment.
These parcels will require signature upon delivery, so please ensure you have nominated a suitable daytime address to receive the goods.
Some international orders can incur Customs or an Import Duty fee, which can be charged upon delivery. These charges vary depending on the country and cannot be specified until delivery has been made. Please contact your local customs office if you require further information. The payment of all Customs and Import Duties is the responsibility of the customer.
Refunds & Exchanges
We are happy to exchange or refund on full price items. Sale items are final sale and no refunds will be given, however you may receive an exchange. If for some reason an exchange is not available, you will be issued with a credit note.
Postage for exchanges and refunds will be at the customer’s expense unless the garment is deemed to have a manufacturing fault.
All exchanges and returns must have the tags attached and be unworn/unused, unwashed, unaltered and in the condition in which they were received.
Items can be exchanged within 14 days. For garments to be exchanged or refunded, you must contact Jude via email@example.com within 14 days of receipt of the garment, on which you will be issued with a Returns Authorisation (RA) form.
Please return the completed RA Form, along with the item, and the original receipt to:
JUDE, Attn: Ali Wood
13 Tumut Street, Dudley
Our quality assurance team holds a very high standard of craftsmanship, and all garments are thoroughly checked for faults before they are shipped. If you require an exchange or refund due to a garment fault, please contact us at firstname.lastname@example.org within 7 days of receipt of item.